When I was training to be a CNA (certified nurse’s assistant) one of my instructors told me to treat every patient as if they were your mother or father. They said if we were able to envision one of our loved ones in that wheelchair or on that stretcher it would be easier to give great care and to take our time with that particular patient even during the stressful times. It is something that has stuck with me and something I have repeated to myself and to colleagues ever since. I am now a nurse practitioner and all these years later I still try my best to treat every patient I see like family. It’s a practice that seems to have been long forgotten by many health care providers in the industry and I think it’s one of the main reasons why my patients are so loyal and my practice does so well.
So, the other week when I had to take my mother to the new Urgent Care center in Charleston I was expecting to see the same kind of lackluster effort that has come to define our industry in recent months and years but instead she received top notch care. Just to make sure me being a nurse didn’t cause them to act any differently towards us, I kept my profession a secret to see what level of care they would give us.
When I called the urgent care center to get directions my call was picked up immediately by a very friendly and knowledgable member of the staff. She gladly gave me turn by turn instructions and she even told us that she would come out to the car to help get my mother into the clinic safely. She did this without being prompted or asked to do so which I thought showed a lot of compassion and understanding. When we arrived just a few minutes later (it was close to our house and very convenient to get to) she was in fact waiting for us and came out to the car with a wheelchair for my mother. She introduced herself as the charge nurse and we exchanged names as we walked inside. I noticed there was nobody waiting in the lobby and so we were able to go right back into the testing rooms. There was a respiratory therapist there that help administer a breathing test and a lab technician took some blood. I was a little surprised to see that Charleston’s newest Urgent Care center could perform so many hospital emergency room functions!
By the time the doctor came in the room to speak with us (maybe ten minutes at most) we had already been through a battery of tests and he had all the information in hand to digest and go over with us. He was very kind and easy to talk to which both my mother and I really liked. After some time I told him how impressed I was with the facility he was running and he explained that in addition to the Urgent Care center in Charleston, they were planning to open up another one nearby in the next year.